OMS Technical Consultant

OMS Technical Consultant Richardson, TX (Can work in any Infosys office in hybrid work mode). 06-12 Months H1B accepted || Passport Number Mandatory for i-94 Verification Job Description:

Seeking a hands-on OMS Technical consultant for an onsite/Hybrid role to support enterprise retail order management initiatives. The role will require strong technical ownership across Blue Yonder OMS or IBM Sterling OMS, with a focus on design, development, integrations, triage, analysis, production support, and coordination with onsite/offshore teams. The ideal candidate should be able to work directly with client stakeholders, analyze complex OMS issues, guide technical delivery, and ensure timely resolution of business-critical incidents and enhancements

Key Responsibilities

• Lead technical delivery for enterprise retail OMS solutions across development, enhancements, upgrades, and support activities.
• Work hands-on on OMS triage, issue analysis, troubleshooting, root-cause analysis, and resolution of production and integration issues.
• Analyze order, inventory, fulfillment, payment, returns, and downstream integration issues across OMS and connected systems.
• Own design and development activities for OMS configurations, extensions, Java-based backend components, REST services, and integrations.
• Design and support integrations with eCommerce, ERP, payment gateways, fraud systems, WMS/3PL, carrier systems, and other enterprise platforms.
• Support deployments, releases, environment changes, CI/CD pipeline activities, and cloud-based OMS deployments on AWS or Google Cloud Platform.
• Perform health checks, review alerts and logs, identify recurring issues, and drive preventive actions to improve platform stability.
• Collaborate with business, product, QA, DevOps, cloud, infrastructure, and offshore teams to validate fixes and ensure smooth delivery.
• Act as the onsite technical interface for client stakeholders and ensure clear communication between onsite and offshore teams.
• Mentor team members, conduct technical reviews, maintain documentation/runbooks, and drive continuous improvement through automation and process improvements.
• Participate in triage calls, daily standups, incident reviews, and status meetings, providing clear updates on work progress and risks.

Required Qualifications

• Bachelor's degree or foreign equivalent from an accredited institution.
• Equivalent progressive experience may be considered in lieu of education as per hiring guidelines.
• 10+ years of relevant Information Technology experience preferred.
• Strong hands-on experience in Retail Order Management Systems, with a deep understanding of omnichannel order orchestration, inventory availability, fulfillment, and return processes.
• A very good experience in Blue Yonder OMS is preferred.
• If Blue Yonder OMS experience is not available, strong IBM Sterling OMS experience will also be considered.
• Strong hands-on Java development experience with RESTful API integrations and OMS extensibility.
• Experience in troubleshooting production issues, performing root-cause analysis, and managing L2/L3 support scenarios.
• Experience working in Unix/Linux environments and supporting cloud deployments on AWS or Google Cloud Platform.
• Good understanding of CI/CD pipelines, deployment processes, and environment management.
• Excellent written and verbal communication skills with the ability to work directly with client stakeholders and global teams.

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