Head of U.S. Operations

About the Opportunity

This is a senior leadership role with broad ownership across local operations, data privacy and compliance, commercial execution, and cross-functional team management. The successful candidate will serve as a key business leader for U.S. operations, building the local operating structure while partnering closely with global stakeholders.

What You'll Do

U.S. Operations & Team Leadership

• Lead day-to-day U.S. business operations and oversee cross-functional local teams across operations, data governance, analytics, sales, and customer support.
• Build scalable operating processes, organizational structures, and cross-functional workflows as the U.S. business grows.
• Support headcount planning, talent development, performance management, and resource allocation across local functions.
• Partner with global leadership while supporting effective local execution and decision-making.

Data Privacy & Compliance Governance

• Oversee U.S. data privacy, compliance, and governance practices across local business operations.
• Establish and maintain policies and workflows governing appropriate user data access, usage, and lifecycle management.
• Support compliance with applicable U.S. privacy requirements, including CCPA/CPRA.
• Lead risk assessments, compliance reviews, and remediation initiatives in partnership with relevant internal and external stakeholders.

Commercial & Customer Operations

• Oversee operational support for the company's U.S. e-commerce business.
• Support the development and expansion of U.S. sales channels and strategic customer relationships.
• Coordinate cross-functional resources to improve commercial execution and operational efficiency.
• Lead the continued development of pre-sales and post-sales customer support processes to improve customer experience and retention.

What We're Looking For

• Proven leadership experience managing U.S. business operations and cross-functional teams, ideally within technology, consumer electronics, e-commerce, or another international organization.
• Strong understanding of U.S. data privacy, regulatory compliance, and operational risk management.
• Experience overseeing or partnering closely with functions such as e-commerce, channel sales, customer success, data governance, or business operations.
• Demonstrated ability to build and scale teams, processes, and operating structures in a growing organization.
• Strong strategic planning, stakeholder management, cross-functional leadership, and problem-solving capabilities.
• Experience working across U.S. and international teams is highly valued.
• Bachelor's degree or equivalent professional experience.

Work Authorization

Candidates must be eligible to work in the United States. H-1B sponsorship or transfer support may be available for qualified candidates.

Equal Employment Opportunity

We are committed to providing equal employment opportunities in accordance with applicable federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.