Customer Service Representative
Quick facts
- Pay
- $21.30 - $22.42 per hour
- Type
- Full-time
- Location
- Springdale, AR
- Languages
- English, Chinese
- Industry
- Customer Service — 6 open jobs
- Visa in listing
- H-1B
- Apply
- Free to apply — never pay anyone for a job offer or visa sponsorship
Job description
American Tubing is seeking a Customer Service Representative to support our customers and assist with day-to-day order and account needs. This position works closely with customers, manufacturing, engineering, and quality to ensure excellent service and timely communication.
Responsibilities
- Process customer purchase orders and requests for quotes (RFQs)
- Enter and manage sales orders and customer forecasts
- Respond to customer calls and emails
- Communicate with manufacturing and engineering regarding customer needs
- Assist with customer complaints and coordinate with the Quality Department
- Maintain customer records and follow up on open issues
- Complete basic reports and other administrative duties
Qualifications
- Previous customer service or client support experience preferred
- Strong communication and customer service skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in Microsoft Office
- Advanced Excel skills, including VLOOKUP and Pivot Tables
- Detail-oriented and able to work well with multiple departments
- Bilingual English/Chinese language skills preferred, but not required
- H-1B visa sponsorship may be available for qualified candidates
Job Type: Full-time
Work Setting: On-site / Office
Pay: $21.30 - $22.42 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person
Visa sponsorship record
No public sponsorship records foundWe didn't find H-1B, H-1B1, E-3 or green card (PERM) filings under the name American Tubing Int. in the Department of Labor and USCIS data. That doesn't mean the job can't be sponsored — the company may file under a different legal name, be new to sponsorship, or sponsor a visa that isn't in these datasets (for example H-2B or J-1).
Tip: ask the recruiter early, in writing, which visa they sponsor and whether they cover the legal and filing fees.
Which visas can work for this job
Occupation: Customer Service Representatives (SOC 43-4051) — estimated from the job title.
- Mentioned in the listing
H-1B
- H-2B / H-2A (seasonal and temporary work)
Temporary non-agricultural (H-2B) or agricultural (H-2A) jobs. The employer files a labor certification and petition; you apply for the visa at a US consulate. H-2B has a yearly cap of 66,000 (plus supplemental visas); H-2A has no cap.
- EB-3 “other workers” green card
Permanent residence for jobs that need less than 2 years of training. Waits for this category are long (often several years).
- H-1B
H-1B needs a role that requires at least a bachelor's degree, so it's usually not an option here.
Salary vs prevailing wage
Level III (experienced)Customer Service Representatives · Fayetteville-Springdale-Rogers, AR. Annual prevailing wages set by the Department of Labor (OFLC).
| Level | Prevailing wage | H-1B lottery odds* |
|---|---|---|
| Level I | $33,238 | ~15% |
| Level II | $38,376 | ~31% |
| Level III | $43,514 | ~46% |
| Level IV | $48,651 | ~61% |
This job pays $44,304–$46,634 a year (converted from an hourly rate, 2,080 hours) — that's Level III (experienced). In the wage-weighted H-1B lottery a Level III registration gets 3 entries; estimated selection chance about 46% — better than average.
* Odds are DHS projections for the FY2027 wage-weighted lottery (actual results vary by year and employer). Since the FY2027 cap season the H-1B lottery is weighted by wage level: Level I = 1 entry, II = 2, III = 3, IV = 4. The level is set by the offered wage against the prevailing wage for the occupation and worksite. Separately, a $100,000 fee for new H-1B petitions for workers outside the US was announced in 2025; as of September 2026 a federal court ruling keeps it unenforceable while appeals continue — check the current status.
Sources: U.S. Department of Labor OFLC disclosure data (H-1B/H-1B1/E-3 LCA, PERM), OFLC prevailing wage data, USCIS H-1B Employer Data Hub, E-Verify participating employers. Data loaded: LCA FY2024–FY2026, PERM, USCIS Data Hub, OFLC wages; updated 2026-10-03. Employers are matched by name, so records of companies with similar names can occasionally be mixed up. This is general information, not legal advice — talk to an immigration attorney about your case.