ServiceNow DevOps Lead
Quick facts
- Type
- Full-time
- Location
- Chicago, IL
- Experience
- 6+ years
- Industry
- Information Technology — 671 open jobs
- Visa in listing
- H-1B
- Apply
- Free to apply — never pay anyone for a job offer or visa sponsorship
Job description
ServiceNow DevOps Lead Developer
Location: Chicago, IL — Onsite
Duration: Long Term
Visa Status: H1B, USC, GC accepted
Experience: 10+ Years
Job Summary
We are seeking an experienced ServiceNow DevOps Lead Developer to lead the design, development, implementation, and integration of ServiceNow DevOps solutions. The ideal candidate will drive DevOps transformation initiatives by integrating ServiceNow with CI/CD and Agile toolchains, automating change management processes, and establishing scalable development standards.
This role requires strong ServiceNow development, DevOps automation, enterprise integration, and technical leadership experience, with the ability to collaborate with architects, developers, DevOps engineers, and business stakeholders.
Key Responsibilities
ServiceNow DevOps Development
- Design, develop, and implement ServiceNow DevOps solutions.
- Configure and support DevOps Change Velocity capabilities.
- Automate change request creation and approval workflows from CI/CD pipelines.
- Develop custom applications, workflows, and automation solutions.
- Configure policies and controls for compliant software delivery.
- Translate business requirements into scalable ServiceNow solutions.
- Promote ServiceNow DevOps best practices across development teams.
DevOps Toolchain Integrations
- Integrate ServiceNow with Azure DevOps, Jira, GitHub, GitLab, and SonarQube.
- Develop integrations using REST/SOAP APIs, Integration Hub, Webhooks, and Scripted REST APIs.
- Configure authentication mechanisms including OAuth and API tokens.
- Build reusable integration frameworks and components.
- Troubleshoot and optimize integration performance and reliability.
Pipeline & Change Automation
- Integrate CI/CD pipelines with ServiceNow Change Management.
- Automate Standard, Normal, and Emergency Change processes.
- Configure approval policies and risk-based change automation.
- Establish traceability across requirements, development, testing, deployment, and change activities.
- Implement deployment governance and compliance controls.
- Reduce manual intervention through automation.
- Support end-to-end release orchestration and deployment visibility.
Technical Leadership
- Lead technical design discussions and architecture reviews.
- Provide technical guidance on ServiceNow development best practices.
- Conduct code reviews and enforce coding standards.
- Mentor and coach development teams.
- Collaborate with Solution Architects, Enterprise Architects, and Platform Owners.
- Review technical solution designs and integration strategies.
- Support estimation, sprint planning, and technical roadmap discussions.
- Identify and mitigate technical risks and dependencies.
ServiceNow Platform Development
Hands-on experience with:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies & UI Actions
- ACLs
- Flow Designer
- Integration Hub
- Scheduled Jobs
- Notifications
- Import Sets & Transform Maps
- Scripted REST APIs
- Update Sets
- Source Control
- Application Repository
Release & Deployment Management
- Support ServiceNow application lifecycle management.
- Manage Update Sets, Source Control, and Application Repository deployments.
- Define deployment and release standards.
- Support release planning and deployments across environments.
- Coordinate platform upgrades and assess integration impacts.
- Implement version-control and deployment governance practices.
Governance, Security & Compliance
- Ensure solutions meet enterprise security standards.
- Implement secure coding and integration practices.
- Maintain role-based access controls and data security.
- Participate in architecture, security, and governance reviews.
- Maintain technical documentation and solution artifacts.
- Support audit and regulatory compliance requirements.
- Promote platform standardization and reduction of technical debt.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – ITSM
- ServiceNow DevOps Micro-Certification
Required Experience
- 8+ years of overall IT experience.
- 8+ years of ServiceNow development experience.
- 6+ years of experience with DevOps integration and automation initiatives.
- Proven experience leading ServiceNow development and integration teams.
- Strong hands-on experience with ServiceNow scripting, workflows, integrations, and automation.
- Strong understanding of CI/CD pipelines, Agile methodologies, and enterprise DevOps practices.
- Excellent communication, technical leadership, and problem-solving skills.
Must-Have Skills
- ServiceNow DevOps | ServiceNow Development | DevOps Change Velocity | CI/CD | Integration Hub | REST/SOAP APIs | Azure DevOps | GitHub/GitLab | Jira | ServiceNow Change Management | Flow Designer | ServiceNow Scripting | Technical Leadership
Employment Type
Contract
Visa sponsorship record: iTek People Inc.
Sponsors actively| Fiscal year | H-1B LCAs | USCIS approvals | USCIS denials | PERM |
|---|---|---|---|---|
| FY2026 | 1 | 2 | 0 | — |
| FY2025 | 4 | 1 | 0 | 1 |
| FY2024 | 4 | 3 | 0 | — |
✔ iTek People Inc. filed 5 H-1B applications for this kind of role (Software Developers) in the period above.
Roles they sponsor most
- technical project manager2 LCAs · median $136k
- product owner1 LCA · median $125k
- sap consultant1 LCA · median $123k
- software developer1 LCA · median $116k
- software engineer1 LCA · median $81k
Which visas can work for this job
Occupation: Software Developers (SOC 15-1252) — estimated from the job title.
- Mentioned in the listing
H-1B
- H-1B cap-exempt employer
Regular cap-subject employer — a new H-1B needs to win the lottery in March (unless you already hold cap-counted H-1B status).
- TN (citizens of Canada and Mexico)
This kind of role may fit the USMCA profession “Computer Systems Analyst (or Engineer, for engineering-degree holders)” — it depends on the actual duties. No lottery, no cap; you need the matching degree or license.
- E-3 (Australia) and H-1B1 (Chile, Singapore)
Same degree requirement as H-1B, but no lottery and a separate quota that is rarely filled.
- O-1 (extraordinary ability)
For candidates with awards, publications, press, a high salary or critical roles at distinguished organizations. No cap, no lottery; the employer files a petition.
- STEM OPT extension (F-1 students)
Requires an E-Verify employer. We didn't find this company in the E-Verify list — ask HR.
- Green card (EB-2 / EB-3 via PERM)
Filed 1 PERM labor certification: they have a track record of sponsoring permanent residence.
Salary vs prevailing wage
Software Developers · Chicago-Naperville-Elgin, IL-IN. Annual prevailing wages set by the Department of Labor (OFLC).
| Level | Prevailing wage | H-1B lottery odds* |
|---|---|---|
| Level I | $92,789 | ~15% |
| Level II | $117,083 | ~31% |
| Level III | $141,398 | ~46% |
| Level IV | $165,693 | ~61% |
The listing has no salary, so we can't place it on a wage level. Ask the employer which wage level they'd file at: Level III–IV registrations get 3–4 entries in the H-1B lottery.
* Odds are DHS projections for the FY2027 wage-weighted lottery (actual results vary by year and employer). Since the FY2027 cap season the H-1B lottery is weighted by wage level: Level I = 1 entry, II = 2, III = 3, IV = 4. The level is set by the offered wage against the prevailing wage for the occupation and worksite. Separately, a $100,000 fee for new H-1B petitions for workers outside the US was announced in 2025; as of September 2026 a federal court ruling keeps it unenforceable while appeals continue — check the current status.
Sources: U.S. Department of Labor OFLC disclosure data (H-1B/H-1B1/E-3 LCA, PERM), OFLC prevailing wage data, USCIS H-1B Employer Data Hub, E-Verify participating employers. Data loaded: LCA FY2024–FY2026, PERM, USCIS Data Hub, OFLC wages; updated 2026-10-03. Employers are matched by name, so records of companies with similar names can occasionally be mixed up. This is general information, not legal advice — talk to an immigration attorney about your case.