Help Desk
Quick facts
- Type
- Full-time
- Location
- Madison, WI
- Industry
- Information Technology — 680 open jobs
- Visa in listing
- H-1B
- Apply
- Free to apply — never pay anyone for a job offer or visa sponsorship
Job description
Our client is looking for a Help Desk to provide support to end users on a variety of IT issues, including but not limited to providing password and network access assistance.
Tasks:
- Identifying, researching, and resolving IT technical issues that are reported by State of Wisconsin employees, citizens, customers, and monitoring systems. Responds to telephone calls, email, and personnel requests for technical support.
- Provides support to both state agency employees and citizens in the access and use of State of Wisconsin applications.
- Documents, tracks, and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends.
- Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity.
- Applies knowledge of commonly used concepts, practices, and procedures within a Level 1 IT support field.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
NOTE: Must be WI resident or willing to relocate to WI at the candidate's expense PRIOR to start date. HYBRID role. Roughly 3–5-week training period likely onsite with a hybrid schedule after that. Hybrid schedule will be alternating between onsite one week and remote the next. This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours may be necessary. This is a 2nd shift position (4pm-12:30am)
Location: Madison, WI
Contract: 1 year
Skills Required: 6+ months of experience in the following:
- Basic IT troubleshooting
- Call center experience
- Customer service experience
Rate depends on experience
Candidates authorized to work in the US are encouraged to apply. We can accept H1b, TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
Companies submitting candidates should only submit direct W2 employees for this position.
Please submit your resume by using the "URL" below
Visa sponsorship record
No public sponsorship records foundWe didn't find H-1B, H-1B1, E-3 or green card (PERM) filings under the name IO Datasphere in the Department of Labor and USCIS data. That doesn't mean the job can't be sponsored — the company may file under a different legal name, be new to sponsorship, or sponsor a visa that isn't in these datasets (for example H-2B or J-1).
Tip: ask the recruiter early, in writing, which visa they sponsor and whether they cover the legal and filing fees.
Which visas can work for this job
- Mentioned in the listing
H-1B
- H-1B cap-exempt employer
Regular cap-subject employer — a new H-1B needs to win the lottery in March (unless you already hold cap-counted H-1B status).
- O-1 (extraordinary ability)
For candidates with awards, publications, press, a high salary or critical roles at distinguished organizations. No cap, no lottery; the employer files a petition.
Sources: U.S. Department of Labor OFLC disclosure data (H-1B/H-1B1/E-3 LCA, PERM), OFLC prevailing wage data, USCIS H-1B Employer Data Hub, E-Verify participating employers. Data loaded: LCA FY2024–FY2026, PERM, USCIS Data Hub, OFLC wages; updated 2026-10-03. Employers are matched by name, so records of companies with similar names can occasionally be mixed up. This is general information, not legal advice — talk to an immigration attorney about your case.