Medical Aesthetics Center Operations Specialist 医美诊所客服中心运营专员

Medical Aesthetics Center Operations Specialist

Location: Long Island, New York
Employment Type: Full-Time
Working Hours: 10:00 AM – 6:00 PM (Eastern Time)
Language Requirements: Fluent English and Mandarin Chinese

Compensation & Benefits

• Probationary Period: $20/hour
• Upon Successful Completion of Probation: $25/hour
• Additional Compensation: Performance-based bonuses and commissions
• H-1B Sponsorship: Guaranteed entry into the H-1B lottery upon successful completion of the probationary period, subject to applicable eligibility requirements

Job Responsibilities

1. Client Consultation & Lead Management

• Respond to client inquiries across multiple channels, including direct messages, phone calls, and outbound follow-ups.
• Maintain accurate client records in the CRM system, including lead sources, treatment interests, follow-up schedules, and appointment status.
• Follow up with prospective clients who have not booked appointments, as well as clients with canceled or missed appointments.
• Re-engage inactive clients through targeted outreach and follow-up communications.
• Coordinate with the clinical team regarding priority clients, appointment updates, and relevant client needs.

2. Membership & Treatment Package Management

• Monitor and communicate clients' remaining treatment sessions, membership benefits, and monthly entitlements.
• Follow up with clients regarding incomplete treatment plans and packages approaching expiration.
• Support membership engagement, renewals, client retention, and repeat visits.
• Identify opportunities to improve membership utilization and overall client satisfaction.

3. Administrative & Inventory Support

• Maintain accurate inventory records for medical supplies, consumables, and retail products.
• Monitor inventory discrepancies, track stock levels, and report potential shortages.
• Prepare purchasing lists and assist with order placement following management approval.
• Track deliveries, returns, and exchanges to ensure accurate inventory records.
• Organize and maintain supplier information, purchase records, and invoices.
• Ensure all purchases are properly authorized before orders are placed.

4. Social Media & Content Operations

• Manage and maintain the center's social media presence across U.S. and Chinese digital platforms.
• Create promotional materials, graphics, and short-form videos using tools such as Canva and CapCut.
• Develop bilingual captions, subtitles, and visual content tailored to different social media platforms.
• Adapt and distribute content across channels to improve engagement and brand visibility.
• Respond professionally to comments and direct messages, identifying potential clients and recording qualified leads in the CRM system.

Qualifications

Required Qualifications

• Bachelor's degree or higher.
• Fluency in both English and Mandarin Chinese, with strong verbal and written communication skills.
• Ability to communicate naturally, confidently, and professionally with U.S.-based clients.
• Strong organizational skills, attention to detail, and a high level of reliability.
• Ability to consistently maintain accurate CRM records, client follow-up schedules, administrative documentation, and inventory records.
• Strong customer service skills with an understanding of appointment conversion, client engagement, and retention.
• Ability to manage multiple responsibilities efficiently in a fast-paced environment.

Preferred Qualifications

• Experience with Meevo or other customer relationship management (CRM) systems.
• Previous experience in medical aesthetics, med spas, healthcare administration, or related industries.
• Experience in inventory tracking, purchasing coordination, or administrative operations.
• Experience managing social media accounts, creating digital content, or producing short-form videos.
• Proficiency in Canva, CapCut, or similar content creation tools.

美国纽约长岛医疗美容诊所 客服中心运营专员

实习期：20美金/小时 转正后 25美金/小时 有bonus 有commission 转正后保证抽H1B

工作时间：纽约时间 10:00am–6:00pm

工作语言：中英双语

工作职责

1. 咨询与线索管理：承接多渠道咨询、私信及外呼回访；维护CRM线索，登记客户来源、意向项目、跟进节点，设置回访提醒，跟进未预约、取消、失约、沉默老客回访激活，重要客户同步告知诊所团队。

2. 套餐会员运营：提醒客户剩余疗程、会员月度权益；跟进疗程待完成、套餐即将到期客户，提升会员使用率、续费率与老客回访。

3. 行政库存协助：登记耗材、产品库存台账，核对库存异常并预警；编制采购清单，审批通过后协助下单，跟进到货、退换货，归档供应商与票据资料，严禁私自采购。

4. 社媒账号运营：运营海内外多平台账号；使用Canva、CapCut制作宣传物料、剪辑短视频，配置双语字幕、封面；内容适配各平台分发，回复私信评论，将意向线索录入CRM。

招聘要求：

1. 本科及以上学历，中英双语流利，英文口语及书面沟通能力良好，尤其是能够自然、专业地与美国客户沟通；

2. 认真可靠、组织能力强，能够持续完成客户、CRM、行政及库存记录工作；

3. 具备良好的客户服务和预约转化意识；

4.有Meevo或其他CRM使用经验、 医疗美容、库存管理经验，或者社交媒体运营经验的优先考虑

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person